Tencent customer service response: "WeChat will automatically clear unread messages after 3 days."

Some netizens have reported that they encounter the issue of unread messages being cleared when checking historical information on WeChat. The topic of "WeChat automatically clears unread messages after 3 days" has also become a hot search. In response to this issue, Tencent customer service stated that during WeChat chats, received and downloaded images, videos, files, text, voice messages, emojis, and other chat records will be continuously saved on the current device and can be viewed permanently. The following situations may lead to the inability to view relevant records: 1. Unreceived messages will be automatically retained by the WeChat server for 3 days and will be automatically cleared after 3 days, making it impossible to receive them again. 2. Choosing to manage chat records in WeChat storage space will clear images, videos, files, etc., in the chat records; 3. Using certain mobile software to clean WeChat data may cause images to expire or become invalid. Friendly reminder: Chat records involve user privacy, and the server will not save any user chat records. Without backup before data is cleared, recovery is not possible. Additionally, if there are unreceived messages, the WeChat server will automatically retain the relevant messages for 3 days, after which they will be cleared, and it will not be possible to receive them again